Shipping policy

AELVO™ Shipping & Returns Policy

At AELVO™, we want every order to arrive safely and give you a smooth shopping experience. Please review our shipping and return information below.

Shipping

Processing Time
Orders are typically processed within 1–3 business days after purchase.

Delivery Time
Estimated delivery times are 5–12 business days after your order has been processed. Delivery times may vary depending on your location, carrier, weather, or other circumstances outside our control.

Once your order has shipped, you will receive tracking information when available.

Shipping Address
Please make sure your shipping address is correct before completing your order. AELVO™ is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

15-Day Returns

We offer a 15-day return window. You have 15 days from the date your order is delivered to request a return.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item should be in its original packaging where applicable.
  • You must provide your order number.
  • You must contact us within 15 days of delivery.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with your order number and clear photos of the item. We will review the issue and work with you on an appropriate solution.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Return shipping costs: Unless the item is damaged, defective, or incorrect, return shipping costs are the customer’s responsibility.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return once opened or used. This may include products intended for direct contact with pets.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Contact Us

For questions about shipping, returns, or your order, please contact AELVO™ through the contact information provided on our website.

AELVO™ — Better Products for Happier Pets.